Terms of service

Terms & Conditions

Welcome to LedValueMart.com.

These Terms & Conditions ("Terms") govern your access to and use of LedValueMart.com, your communication with our team, and the purchase of LED lighting products and related products or services from us.

By accessing our website, contacting us through WhatsApp, submitting an order, or purchasing products from us, you agree to these Terms, together with our Privacy Policy and Return & Refund Policy.

Please read these Terms carefully before placing an order.

1. About LedValueMart.com

LedValueMart.com is an online catalogue and sales platform specializing in LED lighting products, lighting accessories, and related products.

Our website is hosted using Shopify and primarily allows customers to browse products and product information.

Purchases are not currently completed directly through Shopify checkout. Customers interested in purchasing products are directed to WhatsApp, where our team assists with product selection, availability, pricing, shipping, payment, and order confirmation.

2. Eligibility to Purchase

By placing an order with us, you confirm that:

  • You are legally capable of entering into a purchase agreement.

  • The information you provide is accurate and complete.

  • You are authorized to use the payment method selected.

  • You are purchasing products for lawful purposes.

If you are purchasing on behalf of a company or another person, you confirm that you have authority to act on their behalf.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, wattages, voltage information, colour temperatures, and other information displayed on our website or communicated through WhatsApp are accurate.

However, minor variations may occur due to manufacturing changes, batches, photography, screen settings, lighting conditions, or supplier updates.

Product images are provided primarily for illustration and presentation purposes.

Customers should confirm any critical technical requirements with our team before placing an order.

4. LED Colour and Colour Temperature

The appearance of LED lighting may vary depending on the installation environment, surrounding colours, electrical components, camera settings, display settings, and other factors.

Colour temperatures such as 3000K, 4000K, and 6000K represent technical colour-temperature categories. The appearance on a phone, computer screen, photograph, or promotional image may not perfectly represent the appearance of the physical light.

Customers should confirm their required colour temperature before ordering.

5. Product Compatibility

Customers are responsible for confirming that the products ordered are suitable for their intended application.

This includes confirming requirements such as:

  • Voltage.

  • Wattage.

  • Dimensions.

  • Colour temperature.

  • Driver or power-supply requirements.

  • Controller compatibility.

  • Indoor or outdoor suitability.

  • Installation requirements.

  • Required accessories.

Our team may provide general product assistance, but customers and their installers remain responsible for confirming suitability for the intended installation unless expressly agreed otherwise.

6. Orders Through WhatsApp

Products displayed on LedValueMart.com may include a WhatsApp enquiry or order option.

When you contact us through WhatsApp, our team may assist you with:

  • Product selection.

  • Product specifications.

  • Quantity.

  • Pricing.

  • Availability.

  • Shipping charges.

  • Delivery.

  • Payment arrangements.

  • Order confirmation.

An enquiry through WhatsApp does not automatically constitute a confirmed order.

An order is considered confirmed only after our team has confirmed the order and any required payment or other agreed conditions have been completed.

7. Prices

Product prices may be displayed on our website or communicated by our team through WhatsApp.

We reserve the right to update prices from time to time.

If there is an obvious pricing, typographical, technical, or system error, we may correct the error before accepting or fulfilling the order.

The final price applicable to an order will be the price confirmed by our team at the time the order is accepted.

8. Quotations

Where our team provides a quotation through WhatsApp, email, invoice, or another method, the quotation may be subject to:

  • Product availability.

  • Validity period stated in the quotation.

  • Quantity.

  • Shipping charges.

  • Applicable taxes or duties.

  • Payment terms.

  • Other conditions stated in the quotation.

A quotation does not guarantee product availability until the order has been confirmed.

9. Product Availability

All products are subject to availability.

A product displayed on our website may occasionally be unavailable, discontinued, temporarily out of stock, or available only in limited quantities.

If a product becomes unavailable after an order request, our team may offer:

  • A suitable alternative.

  • A different specification.

  • A revised delivery timeframe.

  • Cancellation and refund, where payment has already been made and fulfillment is not possible.

10. Payment

Payment methods will be communicated by our team during the order process.

Depending on the order, available payment methods may vary.

Customers must ensure that payments are made only using payment details officially provided by LedValueMart.com or our authorized team.

Never share your banking password, card PIN, OTP, or other confidential authentication credentials with our staff.

11. Order Confirmation

Customers are responsible for carefully reviewing the final order details before confirming an order.

This includes:

  • Product name.

  • Model or type.

  • Quantity.

  • Dimensions.

  • Voltage.

  • Wattage.

  • Colour temperature.

  • Required accessories.

  • Delivery address.

  • Contact details.

  • Total price.

  • Shipping charges.

Once an order has been processed, packed, customized, cut, or dispatched, changes may not be possible.

12. UAE Shipping

For orders delivered within the United Arab Emirates (UAE):

Orders above AED 500 qualify for free shipping.

For orders below AED 500, applicable shipping charges will be added.

Shipping charges, where applicable, will be communicated before the order is finalized.

13. Shipping to Other GCC Countries

For deliveries to other GCC countries, shipping charges apply to all orders regardless of order value.

Shipping costs may vary depending on:

  • Destination.

  • Shipment weight.

  • Package dimensions.

  • Courier.

  • Delivery method.

  • Product type.

The applicable shipping charges will be communicated before order confirmation where reasonably possible.

14. Customs, Duties and Import Charges

Orders shipped outside the UAE may be subject to customs duties, import taxes, clearance charges, local taxes, or other charges imposed by the destination country.

Unless otherwise expressly agreed, these charges are the responsibility of the customer.

Customers are responsible for understanding any applicable import requirements in their destination country.

15. Delivery

Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Courier delays.

  • Customs clearance.

  • Public holidays.

  • Weather conditions.

  • Transportation disruptions.

  • Incorrect delivery information.

  • Customer unavailability.

  • Events outside our reasonable control.

We are not responsible for reasonable delays caused by circumstances beyond our control, subject to applicable law.

16. Customer Delivery Information

Customers must provide a complete and accurate:

  • Name.

  • Phone number.

  • Delivery address.

  • Location information where required.

  • Other information reasonably necessary for delivery.

Additional shipping or delivery charges resulting from incorrect or incomplete information supplied by the customer may be charged to the customer.

17. Inspection Upon Delivery

Customers should inspect their package promptly upon delivery.

We strongly recommend recording a clear, continuous video while opening the package, beginning before the package is opened.

The video should clearly show:

  • The unopened package.

  • Shipping label.

  • Opening of the package.

  • Product condition.

  • Any visible damage or defect.

This evidence is particularly important for damaged or defective product claims.

18. Returns and Refunds

Eligible return requests must be submitted within 2 days of delivery.

Returns and refunds are governed by our separate Return & Refund Policy.

For claims involving products reported as damaged or defective upon receipt, a proper unboxing video is requiredin accordance with our Return & Refund Policy.

Requests submitted after the 2-day return period may not be accepted except where required under applicable law or an applicable warranty.

19. Customized, Cut or Modified Products

Certain LED lighting products may be:

  • Cut to a requested length.

  • Manufactured to customer specifications.

  • Customized.

  • Modified.

  • Prepared specifically for a particular project.

Once such products have been prepared according to the customer's confirmed requirements, they generally cannot be cancelled, returned, or exchanged due to change of mind or incorrect customer selection.

This does not affect rights relating to products that are confirmed to have been supplied incorrectly or are defective where applicable.

20. Installation

LED lighting products should be installed by a qualified and competent technician/electrician where appropriate.

Customers are responsible for ensuring that products are installed:

  • According to applicable instructions.

  • Using the correct voltage.

  • Using compatible drivers and power supplies.

  • Using appropriate controllers and accessories.

  • In an environment suitable for the product.

  • In accordance with applicable electrical and safety requirements.

21. Installation Damage

We are not responsible for damage resulting from:

  • Incorrect installation.

  • Incorrect wiring.

  • Incorrect voltage.

  • Incompatible power supplies or drivers.

  • Electrical surges.

  • Improper cutting or modification.

  • Improper handling.

  • Unauthorized repair.

  • Water or moisture exposure where the product is not designed for such conditions.

  • Installation in an unsuitable environment.

  • Failure to follow applicable installation instructions.

Such damage may not qualify as a product defect.

22. Returns After Installation

Products that have been installed, cut, modified, rewired, damaged, or otherwise altered after delivery may not be eligible for return unless the issue is confirmed to result from a qualifying defect and applicable law requires or permits the remedy.

Customers should therefore inspect and, where appropriate, test products before permanent installation or modification.

23. Warranty

Certain products may include a manufacturer's or seller's warranty.

Where applicable, warranty duration and conditions may be specified on the product page, quotation, invoice, packaging, or warranty documentation.

Warranty coverage may exclude damage caused by misuse, improper installation, incorrect voltage, electrical surges, modification, physical damage, or normal wear and tear.

A product warranty is separate from the 2-day return period.

24. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Cancellation may be possible if the order has not yet been processed or dispatched.

Orders that have already been:

  • Packed.

  • Dispatched.

  • Customized.

  • Cut.

  • Manufactured to specification.

  • Specially ordered.

may not be eligible for cancellation.

25. Refused and Failed Deliveries

If delivery fails because the customer provides incorrect information, refuses delivery, is unavailable, fails to respond to the courier, or otherwise prevents successful delivery, additional delivery or return charges may apply.

Where a refund is otherwise applicable, eligible shipping, handling, return-to-origin, customs, or other costs may be deducted where permitted.

26. Intellectual Property

All content on LedValueMart.com, including applicable:

  • Logos.

  • Branding.

  • Product descriptions.

  • Graphics.

  • Website designs.

  • Banners.

  • Photographs.

  • Videos.

  • Marketing materials.

  • Text and other original content.

is owned by us, licensed to us, or otherwise used with permission, as applicable.

Content may not be copied, reproduced, distributed, modified, republished, or commercially exploited without appropriate authorization.

27. Website Use

You agree not to use our website:

  • For unlawful purposes.

  • To attempt unauthorized access.

  • To introduce malicious software or harmful code.

  • To interfere with website operation.

  • To collect information unlawfully.

  • To impersonate another person.

  • To conduct fraudulent activity.

We may restrict access where misuse or unlawful activity is reasonably suspected.

28. Third-Party Services

Our website and services may use or link to third-party platforms, including Shopify, WhatsApp, Instagram, payment providers, courier companies, and other service providers.

Your use of third-party services may also be subject to their respective terms and policies.

We do not control third-party platforms and are not responsible for their independent acts, services, policies, or availability except to the extent required by applicable law.

29. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Because orders are handled through WhatsApp, customers should also review the applicable privacy terms of WhatsApp and other third-party services they choose to use.

30. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from misuse of products, incorrect installation, unauthorized modification, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights where such liability or rights cannot legally be excluded or limited.

31. Force Majeure

We will not be responsible for failure or delay in performing obligations where caused by circumstances reasonably beyond our control, including natural disasters, extreme weather, war, government restrictions, transportation disruption, customs delays, telecommunications failures, supply-chain disruption, or similar events.

Where such circumstances occur, we will make reasonable efforts to communicate with affected customers and fulfill orders when reasonably possible.

32. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes to our products, services, business operations, website, or applicable requirements.

Updates will be published on LedValueMart.com with a revised "Last Updated" date.

For an order already confirmed, the applicable terms will generally be those in effect when the order was confirmed, subject to applicable law.

33. Governing Law

These Terms are intended to operate in accordance with the applicable laws and regulations of the United Arab Emirates.

For customers in other GCC countries, mandatory consumer protection or other applicable laws in the customer's jurisdiction may also apply.

Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be waived or excluded.

34. Contact Information

If you have questions about these Terms, a product, or an order, please contact us through the contact information available on our website.

Website: LedValueMart.com
Instagram: @Led_Valuemart
Orders & Customer Support: WhatsApp

35. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, order confirmation, quotation or invoice where applicable, and any other policies expressly incorporated into the transaction, form the terms governing your purchase from us.

If there is a conflict between general website information and the specific terms confirmed for an individual order, the specifically agreed order terms will apply to that order, subject to applicable law.

Important Customer Notice

Before confirming an order, customers should carefully verify the product, quantity, dimensions, voltage, wattage, colour temperature, compatibility, delivery address, price, and shipping charges.

Returns must be requested within 2 days of delivery.

For claims that a product was damaged or defective upon receipt, a clear and continuous unboxing video showing the package being opened is required in accordance with our Return & Refund Policy.