Refund policy

Return & Refund Policy

Last Updated: September 10, 2026

At LedValueMart.com, we are committed to providing high-quality LED lighting products and a reliable shopping experience. If you receive a defective, damaged, incorrect, or otherwise eligible product, we are here to help.

Please read this Return & Refund Policy carefully before placing your order.

1. Return Period

We accept eligible return requests within 2 days of delivery.

The 2-day period begins from the date the order is marked as delivered by the shipping/courier service.

No return or refund requests will be accepted after 2 days from the delivery date, except where required by applicable law.

Customers must contact us within this 2-day period to report an issue and receive return instructions.

2. Eligibility for Returns

A product may be eligible for return if:

  • The product was received damaged.

  • The product was received defective or non-functional.

  • The wrong product, model, specification, size, or quantity was delivered.

  • The product received is materially different from what was ordered.

  • The product has a manufacturing defect that was present when delivered.

The product must be returned in its original condition, along with its original packaging, accessories, manuals, connectors, components, and other items supplied with the product, wherever applicable.

3. Mandatory Unboxing Video for Damaged or Defective Products

For any claim involving a damaged, defective, broken, or physically affected product, a clear and continuous video of the package being opened is mandatory.

The unboxing video should:

  • Clearly show the unopened package before it is opened.

  • Show the shipping label/order information on the package.

  • Show the complete opening of the package.

  • Clearly show the product and any visible damage or defect.

  • Be continuous and unedited from the sealed package through the inspection of the product.

Claims for products reported as damaged or defective may be rejected if a proper unboxing video is not provided.

Photographs may be requested in addition to the unboxing video, but photographs alone may not be sufficient for damage-in-transit claims.

We strongly recommend recording an unboxing video for every order before removing or disposing of the packaging.

4. Wrong Product Received

If you receive a product different from the product ordered, please contact us within 2 days of delivery.

Please provide:

  • Your order number.

  • Photographs of the product received.

  • Photographs of the packaging and shipping label.

  • A clear unboxing video, where available.

After verification, we may arrange a replacement or return and refund, depending on the circumstances and product availability.

5. Defective Products

If a product does not function as expected when received, please contact us within 2 days of delivery.

Our team may request photographs, videos, installation details, or other information to determine whether the issue is related to a manufacturing defect, installation, electrical supply, misuse, or another cause.

Where the issue is confirmed to be a manufacturing defect or an issue attributable to us, we may offer a replacement, repair, or refund, depending on the circumstances.

6. Products Damaged During Delivery

If your product arrives damaged, please notify us within 2 days of delivery.

You must provide the required unboxing video showing the condition of the package and product when opened.

If the damage is verified as transit-related and the claim meets the requirements of this policy, we may arrange a replacement or refund.

Please retain the original packaging until your claim has been reviewed and resolved.

7. Non-Returnable Products

The following products may not be eligible for return unless they are defective, damaged upon delivery, or incorrectly supplied:

  • Products that have been installed or used.

  • Products damaged due to incorrect installation.

  • Products damaged due to improper electrical connection or voltage.

  • Products damaged due to misuse, negligence, modification, or unauthorized repair.

  • Products damaged after delivery by the customer or a third party.

  • Products returned without their original packaging where the packaging is necessary to verify or process the return.

  • Customized, specially manufactured, or made-to-order products, unless defective or incorrectly supplied.

  • Products returned after the 2-day return period.

  • Products that have been altered, cut, modified, rewired, or otherwise customized after delivery.

Certain products may have additional return restrictions based on their nature or customization.

8. Change of Mind / Unwanted Products

Returns due solely to change of mind, incorrect selection, incorrect measurement, incompatibility, or ordering the wrong product are subject to our approval and may not be accepted, particularly where the product has been opened, installed, used, modified, cut, or customized.

For LED strips, LED profiles, cables, accessories, and other products supplied in specific lengths or configurations, products that have been cut, modified, installed, or customized may not be eligible for return.

9. Return Request Process

To request a return, please contact our customer service team within 2 days of delivery.

Please provide:

  1. Order number.

  2. Customer name and contact details.

  3. Reason for the return.

  4. Clear photographs of the product, where applicable.

  5. Required unboxing video for damaged/defective claims.

  6. Any additional information requested by our team.

Do not send a product back before receiving return instructions from us.

Unauthorized returns may not be accepted or processed.

10. Return Inspection

Once the returned product is received, our team will inspect it to determine whether it qualifies under this policy.

We reserve the right to reject a return if:

  • The product does not match the product originally supplied.

  • The product has been used, installed, modified, cut, rewired, or damaged after delivery.

  • The claimed defect cannot be verified.

  • The return request was submitted after the 2-day return period.

  • The required evidence, including an unboxing video where applicable, was not provided.

  • The product does not meet the return conditions stated in this policy.

The final decision regarding eligibility will be made after inspection and verification.

11. Refunds

If your return is approved for a refund, we will process the refund after the returned product has been received and inspected.

Refunds will generally be issued to the original payment method used for the order, subject to the payment provider's processing procedures.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

12. Replacement

Where appropriate, we may offer a replacement instead of a refund.

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative solution, such as a refund or another mutually agreed option.

13. Shipping Charges for UAE Orders

For deliveries within the United Arab Emirates (UAE):

  • Orders above AED 500: Free shipping.

  • Orders below AED 500: Applicable shipping charges will be added to the order.

The applicable shipping charge will be displayed during checkout or communicated before order confirmation, depending on the ordering method.

14. Shipping Charges for Other GCC Countries

For orders shipped to other GCC countries, shipping charges apply to all orders, regardless of the order value.

The applicable shipping charge may vary depending on the destination, package size, weight, shipping method, and courier service.

Any applicable shipping charges will be communicated or displayed before the order is finalized.

15. Return Shipping Costs

If the return is due to a confirmed defective, damaged, or incorrectly supplied product and the claim is approved, LedValueMart.com may arrange or reimburse the applicable return shipping cost, subject to our verification and instructions.

For returns that are not caused by a defect, damage, or error on our part, the customer may be responsible for the applicable return shipping costs.

Original shipping charges, where applicable, may not be refundable for customer-initiated returns.

16. Refund of Shipping Charges

Where a refund is approved because we supplied an incorrect product or a product was confirmed to be defective or damaged before customer use, the applicable shipping charges may be refunded, subject to the circumstances of the case.

For other approved returns, shipping charges may be non-refundable.

17. Failed or Refused Deliveries

If an order is returned to us because the customer:

  • Refused delivery,

  • Was unavailable to receive the shipment,

  • Provided an incorrect or incomplete delivery address,

  • Failed to respond to the courier,

  • Failed to collect the shipment, or

  • Otherwise caused the delivery to fail,

any applicable shipping, return-to-origin, customs, handling, or other charges may be deducted from any refund, where applicable.

18. International / GCC Customs and Duties

For shipments outside the UAE, customs duties, import taxes, clearance fees, or other destination-country charges may apply depending on the destination and applicable regulations.

Unless otherwise stated at the time of purchase, such charges are the responsibility of the customer.

Customs-related delays or charges do not automatically qualify an order for a refund.

19. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed, packed, dispatched, or handed over to the courier, cancellation may no longer be possible.

In such cases, the order may be subject to the return conditions stated in this policy.

20. Warranty

Any warranty provided for a particular LED product is separate from this Return & Refund Policy.

Where applicable, warranty coverage, duration, exclusions, and claim requirements will be specified on the relevant product page, invoice, warranty document, or other applicable documentation.

A warranty claim does not automatically extend the 2-day return period for returns governed by this policy.

21. Sale and Promotional Products

Products purchased during sales, promotions, clearance offers, or special campaigns may have additional terms and conditions.

Unless otherwise stated, defective, damaged, or incorrectly supplied products remain subject to the applicable protections and requirements of this Return & Refund Policy.

22. Refund Processing Time

Once a refund has been approved, we will initiate the refund through the applicable payment method.

The time required for the funds to reach the customer's account depends on the payment gateway, bank, card issuer, or financial institution and is outside our direct control.

23. How to Contact Us

For return, replacement, or refund requests, please contact us using the contact information provided on our website.

When contacting us, please include your order number and a description of the issue.

Website: LedValueMart.com
Instagram: @Led_Valuemart

24. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

The policy applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.

25. Applicable Law

This Return & Refund Policy is intended to operate in accordance with applicable laws and regulations governing the sale of products in the relevant jurisdiction.

Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded or restricted.

Important Reminder

Please inspect your package immediately upon delivery and record a clear, continuous unboxing video before opening the package.

All eligible return requests must be submitted within 2 days of delivery.

A proper unboxing video is mandatory for claims relating to products reported as damaged or defective upon opening.